During the time period and subject to the conditions hereinafter set forth, Vista Water Group, LLC (VWG) will repair or replace to the original user any portion of a product which proves defective due to defective materials or workmanship of VWG. Contact your nearest authorized VWG distributor/dealer for warranty service. At all times VWG shall have and possess the sole right and option to determine whether to repair or replace defective equipment, parts, or components. Damage due to conditions beyond the control of VWG is NOT COVERED BY THIS WARRANTY. (Contact parcel or freight company for claims on freight damaged in transit)
WARRANTY PERIOD: VWG shall warrant its products for a period of one (1) year from the date of installation, or eighteen (18) months from the date of manufacture, whichever comes first.
LABOR, ETC., COSTS: VWG shall IN NO EVENT be responsible or liable for the cost of field labor or other charges incurred by any customer in removing and/or re-affixing any VWG product, part or component thereof.
THIS WARRANTY WILL NOT APPLY: (a) To defects or malfunctions resulting from failure to properly install, operate or maintain the unit in accordance with printed instructions provided; (b) to failures resulting from abuse, accident or negligence; (c) to normal maintenance services and the parts used in connection with such service; (d) to units which are not installed in accordance with applicable state/local codes, ordinances and good trade practices; (e) if the unit is moved from its original installation location, or; (f) if the unit is used for purposes other than for what it was designed and manufactured.
RETURN OF REPLACED COMPONENTS: Any item to be considered for possible replacement under this Warranty must be returned to Vista Water Group, LLC (VWG) in Ashland, Ohio, or such other place as VWG may designate, freight prepaid. Write to the address listed below or contact VWG via email or phone for a return authorization and the physical address to which items should returned for warranty attention.
PRODUCT IMPROVEMENTS: VWG reserves the right to change or improve its products or any portions thereof without being obliged to provide such change or improvement of units sold and/or shipped prior to such change or improvement.
WARRANTY EXCLUSIONS: As to any specific VWG product, after the expiration of the time period of the warranty applicable thereto as set forth under the heading "Warranty Period" above, THERE WILL BE NO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
No warranties or representations at any time made by any representative of VWG shall vary or expand the provisions hereof.
LIABILITY LIMITATION: IN NO EVENT SHALL VWG BE LIABLE OR RESPONSIBLE FOR IN CONTRACT, TORT, STRICT LIABILITY, INDIRECT OR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, LABOR CHARGES, ANY LOSS, INJURY OR DAMAGES WHATSOEVER RESULTING FROM OR RELATED IN ANY MANNER TO ANY VWG PRODUCT OR PARTS THEREOF.
In the absence or other suitable proof of installation date, the effective date of this warranty will be based upon the date of manufacture plus one hundred eighty (180) days.
The contents of this Limited Warranty are subject to revision without notice.
Direct all notices, etc. to:
Returned Goods
Uninstalled products may be returned only with the prior, written permission of VWG, within 90 days from the date of original purchase. Returned goods are subject to a 20% restocking charge of total saleable material returned, plus the cost of reconditioning, if necessary, to make material sellable. Any net refund will be issued via the original form of payment. Transportation charges are the responsibility of the Buyer.