Warranty & Return Policy


Vista Water Group, LLC (VWG) warrants its products to be free of defects in materials and workmanship when properly installed for one (1) year from the date of installation. VWG will replace goods that prove defective at no cost, provided that VWG is notified in writing of such defect and the goods are returned prepaid to the address below, with evidence that they have been installed and used in accordance with instructions. Covered products will be repaired or replaced free of charge at VWG’s sole discretion. VWG’s liability shall be limited to the agreement to repair or replace the covered product. VWG shall not be responsible for any labor charges or any loss, injury, or damages whatsoever, including, but not limited to, incidental or consequential damages.


Uninstalled products may be returned only with the prior, written permission of VWG, within 90 days from the date of original purchase. Returned goods are subject to a 20% restocking charge of total saleable material returned, plus the cost of reconditioning, if necessary, to make material sellable. Any net refund will be issued via the original form of payment. Transportation charges are the responsibility of the Buyer.


1244 County Road 1475, Ashland, OH 44805

(480) 462-2707